Our Privacy Policy

Glazereach Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Glazereach Ltd is a business providing marketing, lead generation, and growth services to companies within the double glazing and home improvement industry.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our website.

2. Information We Collect

We may collect and process the following types of personal information:

Personal identification information (such as name, company name, email address, phone number)
Business information provided through enquiry or contact forms
Technical data including IP address, browser type, operating system, and device information
Usage data relating to how you use our website
Marketing and communications preferences

3. How We Collect Your Data

We collect data in the following ways:

When you fill in forms on our website (e.g. contact or enquiry forms)
When you communicate with us by email, phone, or other means
Automatically through cookies and similar tracking technologies
When you voluntarily provide information to us

4. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide requested information
Deliver and improve our services
Manage client relationships
Send relevant marketing communications (where permitted)
Improve website performance and user experience
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data under the following legal bases:

Consent – where you have given clear permission
Contractual necessity – to perform a contract or take steps before entering a contract
Legitimate interests – to operate and grow our business (where these interests are not overridden by your rights)
Legal obligations – to comply with applicable laws

6. Data Sharing

We do not sell or rent your personal data. We may share your data with trusted third parties, including:

Service providers who support our website or business operations
Professional advisers (e.g. legal or accounting services)
Regulatory or law enforcement authorities where required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details on our website.

10. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience. You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy (if applicable).

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top of the policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact Glazereach Ltd via the contact details provided on our website.